1. Introduction
9xfilex (referred to hereinafter as "we," "us," or "the platform") is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy explains how 9xfilex collects your data, why it is collected, how it is used, and how it is kept secure.
By creating an account or using 9xfilex's services, you agree to this Privacy Policy. We encourage you to read it carefully before registering. If you have any questions, please contact our Help Center Contact us.
2. Information We Collect
9xfilex only collects information that is necessary to operate its services. Collecting unnecessary or excessive data goes against our policy. Below is a detailed breakdown of the types of information we collect:
2.1 Identification Information
- Full name and date of birth
- Mobile number and email address (where applicable)
- National ID or passport number (for KYC verification)
- Current address (required for KYC verification)
2.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket)
- Deposit & Withdrawal History
- Transaction date, time, and amount
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Login time and date
- Cookies & Session Data
2.4 Gaming Activity Data
- Betting history and gaming patterns
- Bonuses & Promotions Used
- Win/loss record
- Responsible gaming preferences and limit settings
3. How We Collect Information
9xfilex collects your information in several ways:
| Collection Methods | What Information | When |
|---|---|---|
| Registration Form | Name, mobile number, date of birth | At the time of account creation |
| KYC Process | ID, address | Before your first withdrawal |
| Payment Gateway | Mobile banking number | At the time of deposit/withdrawal |
| Automatically Collected | IP, Device & Cookies | While using the platform |
| Customer Support | Issue Description, Chat Logs | Support contact hours |
4. Purpose of Data Use
9xfilex uses your information solely for the purposes listed below — it is never used for anything beyond this:
- Account Management: To create, verify, and manage your account.
- Service Delivery: For betting, gaming, payment processing, and bonus distribution.
- Security Assurance: To prevent fraud, money laundering, and unauthorized activity.
- Legal Obligation: To comply with applicable laws and regulations.
- Customer Support: To resolve your issues and answer your questions.
- Platform Improvement: To analyze user experience and improve our services.
- Promotional Communications: To send you offers and bonus information with your consent.
- Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.
5. Information Sharing & Disclosure
9xfilex does not sell your personal information to any third party. However, limited information may be shared in the following specific circumstances:
5.1 Payment Providers
Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions. These providers follow their own privacy policies.
5.2 Legal Authorities
Under Bangladeshi law, we may be required to share information in response to lawful requests from government or law enforcement authorities. In such cases, we will only disclose what we are legally obligated to provide.
5.3 Technology Service Providers
Certain technology partners involved in platform operations — such as server hosting and analytics providers — have limited access to your data. They operate under strict confidentiality agreements and may only use the data for specified purposes.
6. Data Retention & Security
9xfilex uses industry-leading technology to protect your data. Our security measures include:
- 256-Bit SSL Encryption: All data transfers take place over encrypted channels.
- Firewall Protection: Advanced firewalls are in place to block unauthorized access.
- Regular Security Audits: Regular third-party security audits are conducted to identify vulnerabilities.
- Access Control: Only authorized personnel may access specific data.
- Data Backup: Regular secure backups are maintained to prevent data loss.
6.1 Data Retention Period
Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years due to legal obligations. After that period, it is securely deleted.
7. Cookie Policy
9xfilex uses cookies on its website. Cookies are small data files stored on your device that help improve the quality of our services.
| Cookie Type | Purpose | Rejectable |
|---|---|---|
| Essential Cookies | Maintaining login sessions and platform security | No (Mandatory) |
| Functional Cookies | Remembering language and preferences | Yes |
| Analytics Cookies | Usage analytics | Yes |
| Marketing Cookies | Showing relevant offers | Yes |
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect how the platform functions.
8. Your Rights
As a 9xfilex member, you have the following rights regarding your personal information:
- Right to Know: The right to know what information we hold about you.
- Access: The right to receive a copy of your data.
- Right to Rectification: The right to correct inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to request restriction of data use to specific purposes.
- Right to Opt Out: The right to opt out of promotional communications.
To exercise any of these rights, please reach out to our Help Center Contact us or support@9xfilex.netPlease email us. We will endeavor to respond within 30 business days.
9. Protection of Minors
9xfilex strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. Age is verified at the time of account registration, and additional verification may be requested in cases of doubt.
Any account found to belong to a minor will be immediately closed and all collected data will be deleted. Identity verification is part of our responsible gaming commitment. For more information, please visit our Responsible Gaming Visit the page.
10. Changes to the Privacy Policy
9xfilex reserves the right to update this Privacy Policy at any time. For significant changes, a notice will be posted on the website and a notification may be sent to your registered mobile number. You can check the "Last Updated" date at the top of the page to see when the most recent changes were made.
Continued use of the platform after any changes are made will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
11. Contact Us
For any questions, concerns, or complaints regarding our privacy policy, please get in touch with us:
- Email: support@9xfilex.net
- Help Center: 9xfilex Help Center